Entranet Support - User Interface

This is the screen where the Entranet support record is displayed.

Open Support Tickets are categorized into the following stages: All Open Tickets, Pending, Analysis, R&D Evaluation, Assignment, R&D Planning, Publication, Testing, Customer Feedback, and Priority Ranking.

The stages listed on the left allow you to easily track the registration process.

All Open Registrations

On the All Open Tickets screen, the following information is displayed in a table: Record Number, Support Record Information, Stage, Request, Termination, and Remaining Days.

Pending

On the Pending screen, the following information is displayed in a table: Record Number, Support Record Information, Stage, Request, Termination, and Remaining Days.

The same screen design is used for other stage definitions.

Priority Order

On the Priority Order screen, the following information is displayed in a table: Record Number, Support Record Information, Stage, Request, Termination, and Remaining Days.

You can edit the priority of records for which you want to assign processing priority from this screen.

This screen displays closed support cases.

Closed Support Tickets indicate that the ticket transaction has been completed.

On the Closed Support Records screen, the following information is listed in a table: Record Number, Support Record Information, Request, Termination, and Remaining Days.

This screen displays all support records.

On the All Support Records screen, the following information is listed in a table: Record Number, Support Record Information, Request, Termination, and Remaining Days.

This screen displays active reports.

On the Activity Report screen, the following information is listed in a table: Transaction, Record Number, Support Record Title, Activity Description, Activity Date, Activity Duration (min), and Time Allocated to Support Record (min). Transactions can be filtered as Open or Closed.

This screen displays statistics.

On the Statistics screen, the number of Open Support Records and Closed Support Records are shown for daily, weekly, monthly, and annual time periods.

The settings document can be accessed via the relevant menu.
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