Entranet Support - Editing A Support Ticket

This screen displays Support Record Summary information.

The Summary screen includes the following details: Support Record Number, Support Record Title, Category, Urgency, Request Date, Remaining Days, Registered By, Record Date, Detailed Information, and Support Record History.

This screen displays activities.

It shows the time allocated for the work and identifies who performed the work.

This screen displays forums. All correspondence records related to the record are listed.

To add a forum, click the Add New button. Enter the text for the forum and click the Send button to submit it or the Cancel button to cancel.

This screen displays documents. Documents can be added through this menu to support the text transmitted in the record.

The document is added by pressing the Add New button. The file is selected to add the document. A description is added. The document is sent by pressing the Send button or canceled by pressing the Cancel button.

This is the screen where the mail archive is displayed.

The emails sent to you through registration are listed.