Provide pre- and post-sales service support to your customers in a planned and well-implemented manner.
Develop good relationships with your customers with accurate and fast service.
View all your customers' activities on a single screen and increase customer satisfaction with special offers and options for your customers.
Manage service forms, warranty tracking, shipping processes, service personnel; Inform your customers about service steps with SMS and E-mail notifications.
See instant support requests and manage support tickets with business processes with the Ticket support registration application.
Record the form's general information, warranty status, contact persons, and fault category. See the transactions, expenses, payment information and delivery information of the forms.
Enter product codes, invoice dates, warranty start and end dates along with serial numbers one by one or upload them in bulk from Excel.
Classify support tickets into groups and categories. Assign the contact person and define specific tasks and activities for the support ticket.
Increase customer satisfaction with complaint management, where your customers can easily convey their complaints to you by filling out the complaint form on your website.
Instantly see support requests and manage support records with business processes with the ticket support registration application, complaint management and call center integration.