Technical Service

List your customers who are registered in the technical service, see your customer's open and closed service records.

Examine the statistics of technical service personnel's open, closed, pending, in process and completed service records.

Enter product codes, invoice dates, warranty start and end dates along with serial numbers one by one or upload them in bulk from Excel.

Let the system automatically perform the warranty check for you based on product serial numbers, and let the management of warranty records be under your control.

Record the form's general information, warranty status, contact persons, and fault category. See the transactions, expenses, payment information and delivery information of the forms.

Record service stages such as pending, in process, completed. Manage your forms according to these stages.

Set deadlines for service stages. List overdue forms with their delay times.

When your forms change phases, your customers will be automatically informed as planned beforehand.

Enter the product detail information of your spare parts, as well as group, category, brand and price list information into the system.

Add supplier price lists for your products. Automatically see the fee in the service form when the product is used.

Classify support tickets into groups and categories. Assign the contact person and define specific tasks and activities for the support ticket.

Define steps such as pending, in process, analysis, R&D, and track your support records according to these steps.

When an action is taken regarding the support ticket or on holidays, information that the support ticket will be reviewed after the holiday is automatically sent to the customer.