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Application Support Point

Message Box

Standard

Created Date

12 Ocak 2013

Current Version

2.8.2

Last Update

08 Ekim 2024

You can speed up communication within the company by using the Message Box application. You can strengthen your internal communication with many features such as instant messaging, sending files and creating lists. You can also use this application for your web members to message each other on your websites.

Version History
Application Features
User Manual
FAQ
Community

Message Management

Sending and Receiving Messages

Users can create new messages, receive messages, and reply to them.

Buyer Management

Multiple recipients can be added to messages.

File Attachment

Files can be added as attachments to messages.

Sorting Messages into Folders

Users can move their messages to or remove them from specific folders.

Trash Management

Deleted messages are stored in the trash and can be retrieved when needed.

Personal Settings and Filtering

Listing Settings

Users can choose how to view messages based on person and date.

Filtering Options

Messages can be filtered by date range and status.

Sorting Options

Messages can be sorted by date, person or subject.

General Configuration and Settings

Set App Color

Company officials can customize the color of the application they use.

Websocket Support

Using Websocket, messages can be sent and received instantly, eliminating the need to refresh the page.

View Authorized Users

You can track and view authorized users who can access the application.

All Messages Page

This is the screen where all incoming and sent messages are displayed.

All messages are listed. You can access the message details by clicking on the message. The message details include the date it was sent or the date it was received. The recipients are listed. The message information is included. You can resend it by attaching a file to the message. The message can be marked as Read, Unread, Starred, Unstarred. You can move it to a folder by clicking on the Folders button or you can move it from the folder.

Incoming Messages Page

This is the screen where incoming messages are displayed.

Incoming messages are listed on the Incoming Messages screen. You can access the message details by clicking on the message. The date of receipt is included in the message details. The recipients are listed. The recipient information field includes information on whether the message was read or not and if so, the date and time it was read. You can add a recipient by clicking on the person button. The message information is included. You can send a reply by attaching a file to the message.

Outgoing Messages Page

This is the screen where outgoing messages are displayed.

The outgoing messages screen lists outgoing messages. You can click on the message to access the message details. The date of the message is included in the message details. The recipients are listed. The recipient information field includes information on whether the message was read and, if so, on what date and time. You can add a recipient by clicking on the person button. The message information is included. You can send a reply by attaching a file to the message.

Folders

Settings - Folders defined in the Folder menu are listed.

When you click on the folder, the related messages that have been moved to this folder are listed. You can enter the message details by clicking on the message. The date of sending or receiving is included in the message details. The recipients are listed. You can add a recipient by clicking on the person button. The message information is included. You can send a reply by attaching a file to the message.

Bin

This is the screen where deleted messages are displayed.

Click on the message to access the message details. The date of deletion is included in the message details. Recipients are listed. Recipients can be added by clicking on the person button. The message information is included. The message can be retrieved from the trash or moved to the desired folder.

Message Box Management

How do I add a message log?

Click the "Add New" button in the application. A new message can be added from the "Add Message Record" page that opens.
How can I view incoming and outgoing messages?

You can view both incoming and outgoing messages on the "All Messages" page. You can list your messages separately using the "Incoming Messages" and "Outgoing Messages" pages.
How can I delete a message?

After selecting the message you want to delete, you can move the message to the trash by clicking the "Delete" button. You can use the "Undo" option to get back messages in the trash.
Can I add a new recipient to a message?

Yes, you can add new recipients by clicking the "Add Recipient" button after entering the message details.
How do I attach a file to a message?

You can upload a file by clicking the "Attach File" button while creating a message or editing an existing message.
How do I move messages to folders?

To organize your messages, you can click on the "Folders" button and move the relevant message to a folder or remove it from the existing folder.

Personal Settings and Filtering

How do I sort messages?

You can sort your messages by "Date (Newest First)," "Date (Oldest First)," "Contact" or "Subject".
How can I make the reply form automatically open for every message?

You can enable the "Response form is open" option in the Conversation Settings tab to ensure that the reply form is open for every message.
How can I filter messages based on specific date ranges?

In the Filter Settings section, you can list messages between specific dates using the "Date Range" field.

App Settings and Customization

How can I change the color of the app?

You can choose your preferred color by going to the "Set App Color" section on the Settings >> General Settings page, or you can enter the color code manually.