Mail Box
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Application Support Point

Mail Box
Mail Box
Standard
Created Date
30 Ocak 2013
Current Version
2.12.5
Last Update
05 Ocak 2025

Do not enter another application for your mails. Manage your Gmail, Outlook or Yandex mails over the Entranet with unlimited mail space.

  • Version History
  • Application Features
  • User Manual
  • FAQ
  • Community

Mailbox Management

Creating and Sending Emails

You can create a new e-mail, specify a recipient and send your message.

Reply and Forward Email

You can reply to an incoming email or forward it to someone else.

Save Draft

You can save the email you prepared as a draft before sending it.

Select Bulk Mail

You can select and manage incoming or outgoing emails in bulk.

Trash Management

You can retrieve deleted emails or delete them permanently.

Account Management and Security

Using Multiple Email Accounts

You can manage your different email accounts in a single panel.

Default Account Selection

You can specify your default email account for sending.

Signature Management

POP3 and IMAP Support

You can integrate your accounts by determining mail receiving and sending protocols.

Security and Encryption

You can configure SSL/TLS security settings for your mail accounts.

Blocked Email Addresses

You can make your inbox more organized by blocking unwanted email addresses.

Personal Settings and Filtering

Listing Settings

You can customize how the mailing list is displayed (account name label, default display format, etc.).

Email Filtering

You can filter your emails according to certain criteria and list only the relevant ones.

Folder Management

Set App Color

Company officials can customize the color of the application they use.

Folder Management

You can categorize your emails by creating new folders.

Template Management

You can create templates for frequently used messages and use them when sending emails.

Mailing Lists

You can make mass email sending easier by saving specific recipient groups as a list.

Automatic Linking of Sent Emails

When an e-mail is sent, you can automatically match it with the relevant customer.

User Interface
Personal Settings and Filtering
Adding Email Record
Settings

Accounts

The user's e-mail accounts are listed on the Accounts screen.


In order to group incoming and outgoing e-mails, a preferred folder can be added by pressing the New Folder button. Incoming and outgoing e-mails can be moved to the relevant folder.

Inbox

Received emails in the inbox are displayed, including information on the sender, date, and time.

All incoming emails can be selected or abandoned using the Select button.

Reply

Incoming email information is shown on the Reply to Email screen. While replying, you can attach additional files if needed and add a response message. Choose the recipient(s) for the reply; you can use the Reply All option to respond to multiple users.

Forward

Incoming email details are displayed on the Email Forwarding screen. If forwarding an email, you can attach additional files and choose the recipient(s). Use the Forward to All option to send it to multiple recipients.

Mail can be moved between folders.

Transactions

Connections can be made with other application records by adding a link to emails.

Emails can be printed via printer.

Tasks, opportunities and support records can be created via incoming e-mail.

The e-mail is analyzed again.

The server connection of the Mail application is established.

Outbox

Sent emails are displayed in the Outbox. This includes information on the date and time the email was sent and the recipients.

Drafts

An email to be sent is created and may be saved in drafts before being sent.

Bin

The Trash screen contains emails that have been deleted and moved to the trash.

Configuring Personal Settings

 Kişisel Ayarlar, kullanıcının bir uygulama üzerindeki deneyimini özelleştirmesine olanak tanır. Kullanıcının kendi tercihlerine göre çeşitli ayarları yapılandırabilmesini sağlar. 

Mail Kutusu uygulamasını özelleştirmek için Listeleme Ayarları yapılır. 
Listeleme ayarları sayfasında hesap adını etiket olarak gösterilebilir. 

 

Filtering

 Filtreleme, uygulamada belirli kriterlere göre verileri listelemek için kullanılır. Kullanıcıya yalnızca ilgili veya uygun verileri sunmaya yardımcı olur. 

Filtreleme sayfasında Tarih Aralığı, Durumu, alanları seçilerek filtreleme yapılır.
Sıralama; Tarih (Önce Eski), Tarih ( Önce Yeni), Kişi veya Konu seçilerek sıralama yapılır. 

 

Adding a New Email Record

Email creation is done from this screen.

Enter the subject of the email, add file attachments if needed, and provide a description. Select the recipients and press the Send button to send the email. You can save it as a draft by pressing the Save as Draft button or cancel the email creation by pressing the Cancel button.

Configuring General Settings

Genel Ayarlar menüsünden firmanın tercihine göre kullanacağı ayarlar seçilerek ayarlar özelleştirilir. 


Uygulama rengini değiştirmek veya eklemek için "Uygulama Rengini Ayarla" alanından  Ayarla butonuna tıklanır. Tercih edilen renk veya renk kodu seçilerek girilir.
"E-mail Gönderdikten Sonra Alıcı Adreslerini Kaydet" özelliği aktif edilerek kullanıcı gönderilen mail adresi kaydedilir. 
" Müşterilerde Temel Bileşende Bağlantısız E-mailleri Göster" özelliği aktif edilerek bağlantısız e-mailler de görüntülenir. 
" Gönderilen E-maili Müşteriye Otomatik Bağla" özelliği aktif edilerek gönderilen mail ile müşteri eşleştirmesi yapılır. 

Configuring Account Settings

The Account Settings screen displays user accounts.

In the Account Settings screen, information such as Account Name, Email Address, Active status, and Default Account is listed in a table.

The account is added by pressing the Add New button.

When adding an account, enter the following details:

  • Account Name
  • Status (Active/Passive)
  • Default Account
  • Name to Appear in Outgoing Mail
  • User Name
  • Email Address
  • Email Password
  • Protocol (POP3, IMAP)
  • Email Receiving Server
  • Port
  • Security
  • Time Interval to Receive Emails
  • Option to Receive New Emails Automatically
  • Signature Information

To add a signature to an email account, click on the account, then add text or an image to the Signature field on the opened page. Click the add image icon to enter the signature image link. Complete the process by clicking the Save button.



To set up the e-mail accounts you use via Mxroute;

 

Protocol: IMAP
Account Name: It can be the account name you specify. This is the name you want to use when filtering your emails.
Status: Active
Enter the name that will appear in outgoing mail .
Username: Enter the e-mail address you will create.
E-mail Address: Enter the e-mail address you will create.
E-mail Password: Enter the e-mail account password.
Your E-mail Sending Server (SMTP): is entered as mail.domain. ( such as mail.entranet.com format)
Port: 465 Security: SSL
Your Email Receiving Server is entered as: mail.domain. (such as mail.entranet.com format)
Port: 993 Requires SSL must be checked.

Adding a Guide

The screen for the address book created in the mailbox is displayed. An address book allows for quick email communication with saved recipients.

In the contact screen, information such as Name and Email Address is listed in a table.

A new contact is added by pressing the Add New button.

Enter the Name and Email Address details to add a new entry. Complete the process by clicking the Save button.

Add Blocked Email Account

Email addresses that disturb the user can be blocked.

This screen displays email addresses that have been blocked.

The Blocked screen includes information such as Name and Email Address.

To block a new email address, press the Add New button. Enter the Name and Email Address of the address you want to block, and save the information.

Name and Email Address information is added to add blocked ones.

 

 

Add Folder

This is the screen where folders are displayed.

Title information is available on the Folders screen.

The folder is added by pressing the Add New button.

To add a folder, title information is entered. After the operations are completed, it is saved by pressing the Save button.

Add Filter

This screen displays filters.By creating filters, emails that meet the specified criteria are automatically moved to the selected folder, marked as starred or read, or deleted directly.

The Filters page includes information such as Title and Active status.

To add a new filter, press the Add New button.

Enter the following details to define a filter: Title, Order, Information, Criteria, Value, Scope, and Transaction. After completing all entries, save the filter by pressing the Save button.

Add Template

This is the screen where templates are displayed.

It allows adding ready-made texts to be used in e-mail sending.

Header information is available on the Templates screen.

The template is added by pressing the Add New button.

To add a new Template, Title, Default Template and Template information are entered. After the operations are completed, they are saved by pressing the Save button.

Add List

This screen displays lists associated with emails. It allows email addresses added to a list to be included as recipients when sending emails.

The Lists screen shows the Title of each list.

To add a new list, press the Add New button. 

Enter the Header information for the list, and save all changes after completing the entries.

View Authorized Users

Uygulamaya yetkisi olan kullanıcıların görüntülendiği sayfadır. 

Mailbox Management
  • How to create and send a new email?

    Click the "Add New" button in the application. You can create a new e-mail from the "Add Mail Record" page that opens.

  • Can I take back the email I sent?

    No, once the email is sent, it cannot be undone. However, to avoid sending the wrong email, you can send the email after checking it using the "Save as Draft" option.

  • How can I reply to an incoming email?

    After opening the incoming email, you should click the "Reply" button. After writing your reply, you can complete the process with the "Send" button. If you want to reply to all recipients, you can use the "Reply to All" option.

  • How can I forward an email?

    After opening the email, you must click the "Forward" button. You can complete the process by selecting the recipient you want to forward the email to, adding your message, and clicking the "Send" button.

  • Can I get back a deleted email?

    Deleted emails are stored in the Trash section. You can retrieve the email by going to the Trash, selecting the email in question, and clicking the "Retrieve" button. However, emails that are completely deleted from the Trash cannot be retrieved.

Account Management and Security
  • How can I add a new email account?

    You can go to Settings >> Account Settings page and click on the "Add New" button. You can create a new account by entering the Account Name, Email Address, Name to be Displayed in Outgoing Mail, Username, Password and Protocol (POP3 or IMAP) information.

  • How can I change my default email account?

    On the Settings >> Account Settings page, you can select the account you want to use as default and mark it as "Default Account".

  • How can I add my email signature?

    You can save by selecting the relevant email account on the Settings >> Account Settings page and adding text or an image to the "Signature" section.

  • What settings should I make for email security?

    You can increase your e-mail security by correctly configuring the POP3 or IMAP protocol and security options (SSL/TLS) on the Settings >> Account Settings page.

Personal Settings and Filtering
  • How can I customize my mailing list settings?

    You can customize the mailing list by going to the Personal Settings page and selecting the Listing Settings area. For example, you can activate the setting to display the account name as a label.

  • How to filter emails?

    On the filtering page, you can filter your emails using criteria such as Date Range, Status, Person or Subject. You can also sort by selecting parameters such as Date (Old First), Date (New First), Person, Subject from the sorting options.

App Settings and Customization
  • How to create mail folders?

    You can go to Settings >> Folders page and click on "Add New" button. You can create the folder by specifying the folder title and "Save" button.

  • How to create a mail template?

    You can add a new template by clicking the "Add New" button on the Settings >> Templates page. You can save it by entering the Title and Template Content information.

  • How to create a mailing list?

    You can add a new list by going to Settings >> Lists page and clicking on "Add New" button. You can specify the list title and save it. You can use this list as a bulk recipient when sending emails.

  • How can I block an email address that is bothering me?

    You can go to Settings >> Blocked page and click on "Add New" button. You can complete the process by entering the e-mail address you want to block and clicking on "Save" button.

Questions

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